Customers can now interact and perform basic banking services on WhatsApp as United Bank for Africa, Guaranty Trust Bank, and First Bank have extended their banking services to the social media platform.
The three banks on Wednesday, August 1, 2018, announced the introduction of WhatsApp messaging to their digital banking.
UBA, in a statement, said its chat banker, Leo, was launched in a pilot mode on WhatsApp and will be fully available to customers by September 1, 2018. It said customers would then be able to open new accounts, check their balances on the go and carry out basic banking services.
On its part, GTBank said it would leverage on the WhatsApp Business Solution to offer Nigerians an additional channel to connect with it for enquiries, service requests and access to other basic banking services.
While First Bank of Nigeria said its WhatsApp chat banking will ensure effective services to the customers.
Nigerian banks will take advantage of the Whatsapp Business application, launched in January 2018, to help businesses connect their customers in real time.