Konga.com has announced its decision to stop “cash on delivery” and become a prepay only platform. This decision was taken as part of its measures to become more efficient and to focus on the orders from consumers.
The CEO, Mr. Shola Adekoya said: “In recent years, we have explored several solutions for payment and ecommerce in Nigeria and concluded that prepay is the necessary approach for our business and the market. Given the cost of inflation and increasing challenges managing payment-on-delivery, as well as the resulting level of order cancellations on the platform, we had to take this decision.
Since they transformed to a prepay only platform, there has been a solid shift towards online payment by customers. “Since we switched over, we have seen a marked increase in online payment which is a much more seamless experience and we sincerely appreciate all our customers who have trusted us enough to begin paying online for their orders” said Mr Adekoya.
Further explaining the implications of this action for the business, Mr. Adekoya said: “This decision means that we can run a more efficient business and focus our energies on orders that we are sure customers want. It also means that our operating costs will be lower, putting us on a better track.