Virtual-reality headset-maker Oculus is issuing a recall for the foam padding in its Quest 2 headset, warning it can cause skin irritation.
Facebook-owned Oculus said only a “very small percentage” of users were experiencing the problem.
But it is offering a free cover – made of silicone – to all Quest 2 owners.
Facebook also announced it was “pausing” Quest 2 sales and from 24 August all Quest 2 headsets would come with the new silicone cover.
The revamped headset would also have twice the internal storage, for the same price.
The problem with skin irritation was widely known among VR enthusiasts online and Facebook has previously operated a replacement programme for the small number of people affected.
But this new “voluntary recall”, following discussions with US and Canadian safety regulators, is global in scale, with Facebook emailing many of its Oculus customers.
Facebook’s VR and AR teams head Andrew Bosworth said: “While the rate of reports is small and the majority of reported cases are minor, we’re committed to ensuring our products are safe and comfortable for everyone who uses them.”
Oculus is widely thought to have made the Quest 2 headset at a loss, or close to it, as it is priced far lower than many of its competitors, who ship devices with more elaborate straps and accessories.
That strategy has seen its share of the VR gaming market explode and the device sold out in many places in the run-up to Christmas.